Sprint Still Sucks

How hard does it really have to be to activate a Sprint phone? I've been at it for over 30 minutes. Since I have extra time, here's a transcript of my online conversation so far.

Is it just me?

The competent guy was able to get me going in 5 minutes over the phone.

5:00:06 PM		System	Connected to sprint-ap2.cnxchat.com
5:00:06 PM		System	Session ID: #######
5:00:11 PM		System	Please hold and the next available agent will be with you shortly.
5:00:12 PM		System	Shanti has joined this session!
5:00:12 PM		System	Connected with Shanti
5:00:12 PM		Shanti	Thank you for contacting Sprint. My name is Shanti. How may I assist you today?
5:00:22 PM		Me	I'm trying to activate my new phone.
5:00:51 PM		Shanti	I will be happy to assist you.
5:01:06 PM		Shanti	For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me?
5:01:20 PM		Me	Sure.
5:01:25 PM		Me	*******
5:02:27 PM		Me	Hello?
5:03:37 PM		Shanti	Thank you for your patience, as I am accessing your account.
5:07:23 PM		Shanti	Thank you. Has any of the steps been done online yet?
5:07:45 PM		Me	I went through the first 4 steps and it brought up this dialogue box.
5:08:03 PM		Shanti	What type of phone is the new phone?
5:08:11 PM		Me	I took off the battery, entered the phone identifier, entered my email address, and my password.
5:08:31 PM		Me	It's a Red Motorazr by Motorola.
5:08:43 PM		Shanti	Are you trading this for another phone?
5:09:03 PM		Me	It will replace an existing phone, yes. I want to keep my ###-###-#### phone number.
5:09:20 PM		Me	I want the Motorazr to use my ###-###-#### phone number.
5:10:43 PM		Shanti	Did the system already give you the numbers?
5:10:56 PM		Me	I'm not sure I know what you mean.
5:11:15 PM		Me	I put in the numbers from under the battery of the phone, but I have not received any numbers.
5:11:28 PM		Shanti	Thank you.
5:15:05 PM		Shanti	Thank you, we are now ready to begin.
5:15:16 PM		Me	Okay.
5:15:26 PM		Shanti	Did it say you are ready to program the phone?
5:15:36 PM		Me	Did what say I am ready to program the phone?
5:15:43 PM		Me	Should I turn the phone on?
5:15:50 PM		Me	The battery was out for the last step.
5:15:56 PM		Shanti	Yes please turn the phone on.
5:16:42 PM		Me	Okay, I have turned the phone on.
5:16:53 PM		Me	It doesn't say anything special.
5:18:17 PM		Shanti	Enter #########
5:18:52 PM		Shanti	The last # entered will not show on the display. The Service Programming screen will be displayed, highlighted on View
5:19:12 PM		Shanti	Scroll down to Edit and press OK. Enter MDN will be displayed
5:19:21 PM		Me	I typed that, but the last # does show up, and no other screen is popping up.
5:19:24 PM		Me	Let me try again.
5:19:31 PM		Shanti	No, that is ok.
5:19:36 PM		Shanti	It says that,
5:19:42 PM		Shanti	Please do not do it gain.
5:19:47 PM		Me	Okay.
5:20:17 PM		Shanti	Did you enter the MDN number?
5:20:41 PM		Me	MDN number? No. Should I enter a number?
5:20:46 PM		Me	This is the first time I have turned the phone on.
5:21:17 PM		Shanti	Have you done the first few steps, entering the previous numbers?
5:21:40 PM		Me	I entered "#########"
5:22:02 PM		Me	The first 4 steps I followed were on Sprint.com, not on the phone.
5:22:47 PM		Shanti	did you enter the MDN number?
5:23:08 PM		Me	What is the MDN number?
5:23:23 PM		Me	I entered a number into sprint.com that is the DEC device identifier.
5:23:28 PM		Me	Is this the number you mean?
5:24:07 PM		Shanti	That is on the side of the box or the back of the battery.
5:24:21 PM		Me	Yes, it is behind the battery.
5:24:32 PM		Shanti	It is on both.
5:24:40 PM		Me	Okay.
5:24:50 PM		Me	Yes, that is the number that I entered in.
5:25:27 PM		Shanti	press ok.
5:25:43 PM		Shanti	Enter MSID screen will be displayed NOTE: Entering the numbers will clear out any numbers that are currently in the phone Enter the 10-digit MSID and press OK. This will take you back to the original Service Programming screen Scroll down to Done and press OK. The phone will power-cycle and programming is complete
5:25:46 PM		Me	I entered that number into Sprint.com, not into the phone.
5:25:57 PM		Me	I am not on a screen that will allow me to enter that into the phone.
5:26:12 PM		Shanti	You are programming the phone, all the steps are being done to the phone now please.
5:26:28 PM		Me	That's fine.
5:26:37 PM		Me	But, where do I enter in that number on the phone?
5:27:03 PM		Shanti	In order to prevent lock up of the phone.
5:27:08 PM		Shanti	Please call Technical Support at 877 345 7895.

Elmo Goes Nuts

A funny article I found on Digg today:

Sure, it seemed like after the years of hard drinking, petty crime, and
run-ins with the law, Elmo had
cleaned up his act -- but a shocking report out of Tampa Bay, Florida, says
otherwise. A two-year-old's life has been turned upside down by vicious talk
coming from his favorite toy, Elmo Knows Your Name. It seems that after a recent
battery change, the PC-interfacing doll began spouting death threats of "kill
James" at the toddler, with seemingly no explanation as to how the new phrase
entered his vocabulary. The situation came to a head when the boy's mother heard
her son repeating the twisted suggestion. Of course, what she didn't hear was
Elmo's other threat: that he would "cut anyone who crossed [him] end-to-end with
a Bowie knife," and, "dine on their internal organs." Fisher Price says it has a
team of experts working on the case, and enough tranquilizer darts to put Elmo
down, "For good."

Happy Valentines Day!

Best wishes to you on this February 14th!

May the day be filled with joy, love, and clarity. :~)

Memphis Wine Blog . com

After a recent discussion with a friend, I've decided to try something new. I've launched a blog to post information about wine events in Memphis. The featured events will range from wine tastings to wine courses to wine dinners to wine parties.

As you can imagine, the blog brings together my love of wine, food, and social events in Memphis.

Check it out at www.MemphisWineBlog.com and let me know if you have an event that I should add!

Cheers!
Angie

Facebook: Age Versus Membership

It's been a nice long weekend. This morning, I'm reflecting back on the weekend and on a topic I think of often.

When making weekend plans, I either talk to the person in person, call their home / work / cell phone, send an email, send an instant message, or send a text message.

What determines the method that I choose? Mostly it's determined by age. With a fair amount of accuracy, I've been able to segment my friends in my mind by age. Working simply by this one factor gets me the most positive results when I'm scheduling plans.

Along the same lines, I've noticed that certain age groups of my friends use online social networking sites, such as Myspace.com and Facebook.com. Within the users, their activity can even be broken down. Older users may not even place a photo on their profile. The youngest users will put many photos, including photos where they're questionably dressed or intoxicated. They will also post their e-mail address, phone number, work information, etc.

The reason that I think about this topic so much is that I'm smack in the middle of these two extremes. Folks just a few years younger than me are going wild on the Internet, and those just a few years older are barely interested to stick in a toe.

To test out my theory, I plotted out the number of Facebook users registered from my high school in Moore, Oklahoma-- by graduation year. At the low, I found only seven members from the class of 1990. At the high, I found 196 members from the class of 2006.

Check it out:

New Ivies - RPI Honored

Recently, RPI was named to the "New Ivies" list. I was going to keep the news to myself, and have been successful until now. But, since I was just there a few days ago for hockey and I ran across the article tonight, I thought I'd share.

To read the entire article, click here: http://www.newsweek.com/id/39401/page/1

Explanation for the New Ivies list:
You could call it a classic case of supply meeting demand. A generation ago, elite schools were a clearly defined group: the eight schools in the Ivy League, along with such academic powerhouses as Stanford, the University of Chicago, MIT and Caltech. Smaller liberal-arts colleges—like Williams, Amherst, Middlebury, Swarthmore and Wesleyan—were the destinations of choice for top students who preferred a more intimate campus. But in the past few decades, the number of college-bound students has skyrocketed, and so has the number of world-class schools. The demand for an excellent education has created an ever-expanding supply of big and small campuses that provide great academics and first-rate faculties. The bottom line: that one "perfect" school need not break a student's heart. The colleges on the following list—the "New Ivies"—are beneficiaries of the boom in top students. We selected them based on admissions statistics as well as interviews with administrators, faculty, students and alumni. In some cases, admissions directors have also provided examples of "overlap" schools—rivals for applicants to the colleges on our list.

Here's the description of RPI:
Rensselaer Polytechnic Institute, Troy, N.Y. Applications to RPI were up 23 percent in 2005—a reflection of the school's reputation as an educator of scientists and engineers. The class of 2010 is 29 percent female. Students like the school's state-of-the-art facilities, including the Center for Biotechnology and Interdisciplinary Studies. RPI also operates a co-op program that lets students work at companies like IBM. Hockey is big on campus; RPI has a Division I team that's won two national championships. Skiing is also popular; the campus is just 45 minutes from the Adirondacks and the Catskills.

Vote for Memphis - StartUpWeekend.com!

There's a cool new entrepreneurial program that has gained national attention: Startup Weekend!

Startup Weekend chooses cities to visit for a weekend, to bring minds and ideas together to create a new business! This all happens over a 52 hour period and has had success in other cities.

Memphis has such a great entrepreneurial spirit that this program would be perfect here! In order for Startup Weekend to visit Memphis however, we've got to win the vote!

Help Memphis out! Click the following link and vote for Memphis: http://startupweekend.com/cityvote/

Thanks!

I'm Okay, Safe, and Sound.

Hi everyone,

Thank you for the many phone calls, text messages, and emails last night and today. As you may know, I was in Denver yesterday on buiness and flew back in last night.

Not long after flying in, the temperature in Memphis dropped from 75 to 45 degrees. That drop created a dangerous weather situation that generated at least 3 tornados in Memphis. One was right near my work and one came reasonbly close to where I live.

When I flew in last night, I was aware of the weather situation and drove home to work from here before the winds got up to a predicted 80 miles an hour. Horseback riding was of course canceled too.

Everything is perfectly fine. I wasn't even out in the rain, and my car was safe from the hail in my garage.

Thanks again for thinking of me. I'm safe and happy here in Memphis.

Angie

It's a Small World After All - RPI Big Red Freakout Trip

I just got back into Memphis about an hour ago. I left yesterday (Saturday) morning and flew to Upstate New York to see the RPI Big Red Freakout hockey game. The Big Red Freakout is the annual alumni hockey game that my college puts on. It's been a few years since I've been, so I decided to go.

The other RPI-Memphian and I flew up together. While waiting in the airport, we were discussing how Memphis is such a small town and how easy it is to run into people. And, sure enough I did. The pilot of our plane was none other than my Oklahoma-Memphis friend. She moved here from Oklahoma around 6 months ago to fly for Northwest. It was great to see her!

At RPI, I ran into a few people who I knew-- the other RPI-Oklahoman, my friend Tom, and the ballroom dancing friend. I also saw quite a few other familiar faces, including an Alpha Phi, and the guy who used to work at the bank in the Union.

Anyway...

Unfortunately, the hockey game was less than memorable. RPI lost to Princeton, 4-0. It's the first time in the past 19 years that they've lost the Big Red Freakout game. Normally, RPI is known for a great hockey team, but this year, I'm just not sure...

In Troy, we managed to visit all of the bars that I never actually saw while I attended RPI. We made it to the Troy Pub (now renamed), the Ruck, Positively Fourth Street, and the RPI Pub (in the Union). I also stopped by Ben & Jerry's and I Love New York (pizza). Actually, at I Love, these high school kids were filming a drunk man. It was a little crazy; if I find it on YouTube, I'll be sure to share.

Last, we took a tour of the campus. Things are mostly the same, but there are a few new buildings. Oh yeah, and a LOT of added security. My two cents is that the security is totally unnecessary (at that level) and just takes away from the college experience. We were unable to even get into the campus library. So crazy. One building we were able to sneak into however was the 24 hour computer lab, the VCC. The VCC is built in the shape of a cross. It was once a church and still has the stained glass windows overlooking the students as they check their e-mail 24 hours a day, 7 days a week. The EMAC (electronic media arts and communications) building was the most odd. It's completely futuristic and doesn't fit in with the rest of the campus.

Okay, well that's all that I have for now. I'm TIRED!

Here are a few photos from the weekend.