Is it just me?
The competent guy was able to get me going in 5 minutes over the phone.
| 5:00:06 PM | | System | Connected to sprint-ap2.cnxchat.com |
| 5:00:06 PM | | System | Session ID: ####### |
| 5:00:11 PM | | System | Please hold and the next available agent will be with you shortly. |
| 5:00:12 PM | | System | Shanti has joined this session! |
| 5:00:12 PM | | System | Connected with Shanti |
| 5:00:12 PM | | Shanti | Thank you for contacting Sprint. My name is Shanti. How may I assist you today? |
| 5:00:22 PM | | Me | I'm trying to activate my new phone. |
| 5:00:51 PM | | Shanti | I will be happy to assist you. |
| 5:01:06 PM | | Shanti | For account verification, may I please have the 6-10 digit pin number on the account or could you please answer your security question for me? |
| 5:01:20 PM | | Me | Sure. |
| 5:01:25 PM | | Me | ******* |
| 5:02:27 PM | | Me | Hello? |
| 5:03:37 PM | | Shanti | Thank you for your patience, as I am accessing your account. |
| 5:07:23 PM | | Shanti | Thank you. Has any of the steps been done online yet? |
| 5:07:45 PM | | Me | I went through the first 4 steps and it brought up this dialogue box. |
| 5:08:03 PM | | Shanti | What type of phone is the new phone? |
| 5:08:11 PM | | Me | I took off the battery, entered the phone identifier, entered my email address, and my password. |
| 5:08:31 PM | | Me | It's a Red Motorazr by Motorola. |
| 5:08:43 PM | | Shanti | Are you trading this for another phone? |
| 5:09:03 PM | | Me | It will replace an existing phone, yes. I want to keep my ###-###-#### phone number. |
| 5:09:20 PM | | Me | I want the Motorazr to use my ###-###-#### phone number. |
| 5:10:43 PM | | Shanti | Did the system already give you the numbers? |
| 5:10:56 PM | | Me | I'm not sure I know what you mean. |
| 5:11:15 PM | | Me | I put in the numbers from under the battery of the phone, but I have not received any numbers. |
| 5:11:28 PM | | Shanti | Thank you. |
| 5:15:05 PM | | Shanti | Thank you, we are now ready to begin. |
| 5:15:16 PM | | Me | Okay. |
| 5:15:26 PM | | Shanti | Did it say you are ready to program the phone? |
| 5:15:36 PM | | Me | Did what say I am ready to program the phone? |
| 5:15:43 PM | | Me | Should I turn the phone on? |
| 5:15:50 PM | | Me | The battery was out for the last step. |
| 5:15:56 PM | | Shanti | Yes please turn the phone on. |
| 5:16:42 PM | | Me | Okay, I have turned the phone on. |
| 5:16:53 PM | | Me | It doesn't say anything special. |
| 5:18:17 PM | | Shanti | Enter ######### |
| 5:18:52 PM | | Shanti | The last # entered will not show on the display. The Service Programming screen will be displayed, highlighted on View |
| 5:19:12 PM | | Shanti | Scroll down to Edit and press OK. Enter MDN will be displayed |
| 5:19:21 PM | | Me | I typed that, but the last # does show up, and no other screen is popping up. |
| 5:19:24 PM | | Me | Let me try again. |
| 5:19:31 PM | | Shanti | No, that is ok. |
| 5:19:36 PM | | Shanti | It says that, |
| 5:19:42 PM | | Shanti | Please do not do it gain. |
| 5:19:47 PM | | Me | Okay. |
| 5:20:17 PM | | Shanti | Did you enter the MDN number? |
| 5:20:41 PM | | Me | MDN number? No. Should I enter a number? |
| 5:20:46 PM | | Me | This is the first time I have turned the phone on. |
| 5:21:17 PM | | Shanti | Have you done the first few steps, entering the previous numbers? |
| 5:21:40 PM | | Me | I entered "#########" |
| 5:22:02 PM | | Me | The first 4 steps I followed were on Sprint.com, not on the phone. |
| 5:22:47 PM | | Shanti | did you enter the MDN number? |
| 5:23:08 PM | | Me | What is the MDN number? |
| 5:23:23 PM | | Me | I entered a number into sprint.com that is the DEC device identifier. |
| 5:23:28 PM | | Me | Is this the number you mean? |
| 5:24:07 PM | | Shanti | That is on the side of the box or the back of the battery. |
| 5:24:21 PM | | Me | Yes, it is behind the battery. |
| 5:24:32 PM | | Shanti | It is on both. |
| 5:24:40 PM | | Me | Okay. |
| 5:24:50 PM | | Me | Yes, that is the number that I entered in. |
| 5:25:27 PM | | Shanti | press ok. |
| 5:25:43 PM | | Shanti | Enter MSID screen will be displayed NOTE: Entering the numbers will clear out any numbers that are currently in the phone Enter the 10-digit MSID and press OK. This will take you back to the original Service Programming screen Scroll down to Done and press OK. The phone will power-cycle and programming is complete |
| 5:25:46 PM | | Me | I entered that number into Sprint.com, not into the phone. |
| 5:25:57 PM | | Me | I am not on a screen that will allow me to enter that into the phone. |
| 5:26:12 PM | | Shanti | You are programming the phone, all the steps are being done to the phone now please. |
| 5:26:28 PM | | Me | That's fine. |
| 5:26:37 PM | | Me | But, where do I enter in that number on the phone? |
| 5:27:03 PM | | Shanti | In order to prevent lock up of the phone. |
| 5:27:08 PM | | Shanti | Please call Technical Support at 877 345 7895. |
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